Returns & Exchanges
At Spa Ceylon, we strive to ensure your complete satisfaction with our luxury Ayurveda products. If you are not entirely pleased with your purchase, we offer a flexible return and exchange policy within 14 days of delivery for items in their original, unopened packaging.
Initiate Your Request
Contact our dedicated guest relations team via email or our hotline to provide your order number and the specific reason for your return or exchange.
Verification and Approval
Our team will review your request to ensure it meets our quality standards; please provide clear photographs if the item was received in a damaged or incorrect state.
Secure Packaging
Carefully pack the unused items in their original Spa Ceylon signature packaging to prevent damage during transit and include the original invoice.
Processing and Resolution
Once your returned package is received and inspected at our fulfillment center, we will issue your refund or dispatch your replacement product within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing